eVouchers - EVSP
Below are more details of the available eVouchers solution, reference EVSP. If you'd like to know more, Email Us.
1. Product Overview and Pricing
The product allows your customer/trader/player to choose from a portfolio of credit cards and APMs, to purchase eVouchers, that are then immediately redeemed (spent) enabling the seamless crediting of the customer/trader/player's account. It is hoped to add MasterCard soon.
2. Target industries
This products targets the EU regulated gaming industry
3. Currencies and Settlements
You can choose weekly, or bi-weekly settlements, (always in EUR), optionally including a minimum settlement amount. For example, you might request a bi-weekly settlement, or, say, bi-weekly if your balance is over €20,000, etc.
You’ll receive by email a weekly statement, and you’ll be wired the due funds without any further action required by you, unless you specified a minimum amount, and your balance is below that amount.
4. 3D Secure
All credit and debit card transactions that are used to purchase seamless vouchers, must be 3D Secure, which in turn will reduce your chargebacks.
5. Chargebacks
A customer chargeback is simply a chargeback of the eCommerce voucher transaction on the customer’s credit card, delivered by the voucher reseller. You’ll be able to see Chargebacks via your access to our Back Office Panel. Merchant Support will help you with chargeback queries, including re-presentments.
6. Refunds
Refunds are available via your integration, or manually, via the Back Office Panel. The refund is always against an original transaction, in the currency of the original transaction. Partial refunds are also available, subject to compliance approval. eVoucher refunds are simply refunds against the eVoucher purchase, as that’s the transaction the customer (cardholder) performed. Operationally, a refund is deducted from the available balance, the following business day.
7. Rolling Reserve
All merchants start on a 10%, 180 day rolling reserve.
8. Merchant Support
Email and Skype support is available from the provider, Monday to Friday, (8:30am to 5pm GMT). An escalation process for emergencies outside office hours, is also available.
9. Transaction Limits and KYC requirements
By default, the maximum transaction size will be either € / $ / £ 5,000 or 10,000, depending on the acquirer assigned to you.This can be increased, on a merchant by merchant basis, on request, and subject to our approval.
10. The Customer Experience and (no) registration requirements
All vouchers are purchased in EUR. They are purchased and wholly redeemed, (“used”), seamlessly, (no additional customer interaction) and immediately. PayPal is an example of a seamless experience, in that once a customer has selected PayPal as the payment method, and authorized the PayPal transaction via username/password, the user/customer is taken to the PayPal website, where the transaction is approved and the user quickly returned to the merchant website. In this example, by seamless, it means the customer didn’t need to interact further to make the PayPal transaction happen.
Let’s say you will offer your customer 3 payment methods, (or whatever); Vouchers by Visa, Sofort and iDeal. You have the choice to always display to the customer a (multi-lingual) “Payment Wall”, showing all available payment methods, and let the customer select, or alternatively, via your integration, if you know the payment method you want your customer to use, you can present it directly to the user, (say, Vouchers by Visa), without the need to display the Payment Wall.
For Visa funded vouchers, the customer will see the purchase of the e-Voucher, and the 16 to 19 digit voucher purchased, and will then see the eVoucher being automatically and fully redeemed. However, the customer is not actually involved in the voucher redeem process, ie there's no need to copy./paste voucher numbers, etc.
Confirmation email - When the voucher is purchased, the voucher reseller will automatically send a standard email to the customer, confirming the transaction, in order to help the customer identify the transaction, thereby minimizing chargebacks. The email will be sent from No-Reply@voucherreseller.com, or similar, (with “voucherreseller” being replaced by he PSP's actual domain.
11. Descriptors on customer’s credit card statement
Independent of the currency of the purchase on the merchant website, for the purchase of the product (eg AUD 100, GBP 50, TRY 425, etc), all eVouchers are always purchased in EUR.
The descriptor shown on the credit card statement of the customer will be that of the voucher reseller, an entity that’s an integral part of the process, required in order to be compliant with the card associations. The statement will show the EUR amount, and most likely, the original currency amount, dependent on the individual issuing bank. As an example, if you use a non-EUR card (say GBP), to purchase a product in EUR, say, when travelling in Europe, your card statement will show the EUR amount, and a GBP amount.
12. What the provider does not offer
The voucher business is based on processing online transactions. Virtual terminals are not available, as they are inconsistent with 3D Secure payment solutions.
13. Integration
Once your application has been approved by Compliance, we’ll email you our standard integration documentation, test account login credentials, and will give you access to our Back Office Panel, so you can connect to our gateway. Their Merchant Support team will provide you with technical support to complete the integration, as needed.
14. Contract
The contract will be directly between the merchant (you) and the voucher provider's PSP. (The voucher provider does not work directly with merchants) . A signed contract will need to be in place before you can start processing live transactions.
15. Back Office Panel
As part of your on-boarding process, you;ll be issued with with account credentials so that you can login to our Back Office Panel, to see, and report on, your transactions. Our back office is multilingual, (English, Turkish, Chinese, Italian), and offers optional 2-factor authentication (a “secret key” acts as a second password) for your added security. Different employees can have different access rights, (Admin, view only) as appropriate, and you can be setup with a sub-account structure, if appropriate; for example, if you operate multiple websites/brands. Your administration team can add/modify access for multiple users. Merchant Support can help train you, and/or setup the accounts for you. The Back Office Panel allows you to drill down to transactions by a number of parameters, create reports, and output to files.
16. Who’s ultimately providing the payment products?
The payment provider of the above products is a UK FCA regulated, PCI DSS Level 1 compliant company, with over 200 employees, and offices in several countries, including the UK and Malta. The company doesn’t work directly with merchants. SaltarPay is a PSP of the provider, and as such, can offer their compelling product to merchants. Their regulation and PCI compliance level should make you feel comfortable about the security of your funds and customer information. Funds are settled by the acquirers and banks to the UK FCA regulated payment provider, who in turn settles directly to you, the merchant.
17. Next Steps
If you have any questions, or would like to discuss in more details, including pricing, etc, please Email Us.